E Freight Co., Ltd. Privacy Policy

Last Updated: [Insert Date]

E Freight International Logistics ("E Freight," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect the information you provide when using our website (www.efreight.com, "the Site"), engaging with our services (e.g., freight, storage, relocation), or interacting with us (e.g., via email, phone, or in-person).

By using our Site or services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. We may update this policy from time to time—we will notify you of changes by posting the updated policy on the Site and updating the "Last Updated" date.

We collect two types of information: Personal Information (information that identifies you) and Non-Personal Information (anonymous, non-identifiable data).

We collect Personal Information only when you voluntarily provide it to us, such as when:

• You request a quote, book a service, or register an account on the Site.
• You contact our customer support (via email, phone, or contact form).
• You participate in surveys, promotions, or feedback sessions.
• You use our relocation or storage services (e.g., providing delivery addresses or inventory details).

Examples of Personal Information we may collect include:

• Full name, email address, phone number, and postal address.
• Company name, job title, and business contact details (for business clients).
• Payment information (e.g., credit card details—processed via secure third-party payment providers, not stored by E Freight).
• Service-related details (e.g., cargo type, delivery location, storage preferences, relocation timeline).
• Identification documents (e.g., passports, import/export permits) when required for customs compliance.

We automatically collect Non-Personal Information when you use the Site to improve our services and user experience. This includes:

• Device information (e.g., device type, operating system, browser version).
• Usage data (e.g., pages visited, time spent on the Site, links clicked, IP address).
• Cookies and similar tracking technologies (see Section 3 for details).

We use your information only for legitimate purposes, as outlined below:

• To provide and fulfill our services: Process your service requests (e.g., booking freight, setting up storage, coordinating relocations), communicate service updates, and deliver cargo or complete moves.
• To ensure compliance: Meet legal and regulatory requirements (e.g., customs clearance, tax reporting, anti-money laundering rules) by sharing necessary information with government authorities or customs agencies.
• To communicate with you: Respond to your inquiries, send service-related updates (e.g., shipment tracking alerts, delivery confirmations), and share important notices (e.g., policy changes).
• To improve our services: Analyze usage data to enhance the Site’s functionality, optimize service routes, and refine our offerings (e.g., based on feedback about relocation experiences).
• To protect your information and our business: Prevent fraud, unauthorized access, or misuse of our services (e.g., verifying your identity when accessing your account).

We will never use your Personal Information for marketing purposes without your explicit consent. If you opt in to marketing communications, you can unsubscribe at any time (see Section 6).

We use cookies (small text files stored on your device) and similar technologies (e.g., web beacons) to:

• Remember your preferences (e.g., language settings) for a better user experience.
• Track Site usage to analyze and improve performance.
• Enable features like real-time shipment tracking on the Site.

You can control cookies through your browser settings (e.g., block or delete cookies). However, disabling certain cookies may limit your ability to use all features of the Site (e.g., accessing your account or tracking shipments).

We do not sell, rent, or trade your Personal Information to third parties for marketing purposes. We may share your information only in the following circumstances:

• Trusted service providers: Third parties who assist us in delivering services (e.g., payment processors, shipping carriers, customs brokers, IT service providers). These providers are contractually obligated to protect your information and use it only to fulfill services for E Freight.
• Legal authorities: When required by law (e.g., court order, government request) or to protect our rights, safety, or property (e.g., investigating fraud or unauthorized activity).
• Business partners: In connection with service delivery (e.g., sharing cargo details with a shipping carrier to ensure delivery, or with a local relocation team in your destination country).
• During business transactions: If E Freight is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction (we will notify you of such a transfer and ensure it complies with this Privacy Policy).

We implement industry-standard security measures to protect your Personal Information from unauthorized access, use, or disclosure:

• Technical safeguards: Encryption (e.g., SSL/TLS for data transmitted via the Site), secure servers, and access controls (e.g., unique passwords, two-factor authentication for accounts).
• Operational safeguards: Regular security audits, employee training on data protection (e.g., identifying phishing, handling sensitive information), and restricted access to Personal Information (only authorized staff can access it).
• Physical safeguards: Secure storage of physical documents (e.g., locked cabinets in restricted areas) and 24/7 security for our storage facilities (CCTV, biometric access).

While we take all reasonable steps to protect your information, no data transmission or storage system is 100% secure. We cannot guarantee absolute security, but we will notify you promptly if a data breach occurs that may affect your Personal Information (as required by law).

Under applicable privacy laws (e.g., GDPR, CCPA), you have the following rights regarding your Personal Information:

• Access: Request a copy of the Personal Information we hold about you.
• Correction: Ask to update or correct inaccurate or incomplete information.
• Deletion: Request the deletion of your Personal Information (where we no longer need it for service delivery or legal compliance).
• Restriction: Ask us to restrict the use of your information (e.g., if you dispute its accuracy).
• Data Portability: Request a copy of your information in a structured, machine-readable format (to transfer to another service provider).
• Opt-Out: Unsubscribe from marketing communications (if you previously opted in) by clicking the "unsubscribe" link in emails or contacting us directly.

To exercise these rights, please contact us using the details in Section 8. We will respond to your request within 30 days (or as required by law).

Our Site and services are not intended for children under the age of 16. We do not knowingly collect Personal Information from children under 16. If we learn we have collected information from a child under 16, we will delete it immediately.

If you have questions, concerns, or requests regarding this Privacy Policy or your Personal Information, please contact our Data Protection Officer:

• Email: privacy@efreight.com
• Phone: +[Your Phone Number]
• Postal Address: [E Freight Headquarters Address, e.g., 123 Logistics Drive, Rotterdam, Netherlands]

This Privacy Policy is governed by the laws of [Insert Jurisdiction, e.g., the Netherlands] (excluding conflict of law principles). If you reside in the European Union, you may also submit a complaint to your local data protection authority.