At E Freight, our greatest strength isn’t our global facilities or tech tools—it’s our people. Every member of our team brings decades of combined experience, industry expertise, and a shared commitment to making your logistics stress-free. From our founding leaders to frontline specialists, we’re here to protect what matters most to you.

Our leadership team sets the tone for E Freight’s culture of safety, transparency, and client-centricity—drawing on decades of logistics experience to steer our growth.

• Background: 25+ years in international logistics, with a focus on vehicle transport and supply chain security. Prior to founding E Freight, Jan led European operations for a global freight forwarder, where he specialized in luxury car logistics.
• Vision: “We started E Freight because we believed logistics should be reliable, not frustrating. Today, that means empowering our team to go the extra mile for every client—whether it’s solving a customs delay or protecting a family’s sentimental items."
• Key Focus: Overseeing global strategy, carrier partnerships, and maintaining our 99.8% damage-free delivery rate.

• Background: 22 years in logistics operations and compliance, with deep expertise in cross-border freight (air, sea, road). Sophie is a certified AEO (Authorized Economic Operator) consultant and played a key role in earning E Freight’s C-TPAT and ISO 28000 certifications.
• Vision: “Great logistics is about details—every barcode scanned, every customs form filed, every client update sent. Our team’s ability to master those details is what makes us different."
• Key Focus: Managing daily operations, expanding our secure storage facilities, and optimizing our tech tools (like the E Freight Tracker app).

• Background: 18 years in client success and relocation services, with a passion for supporting families and businesses through transitions. Maria previously led global client teams for a relocation firm, where she specialized in expat moves.
• Vision: “Every client has a unique story—whether they’re a startup shipping their first product overseas or a family moving for a work assignment. Our job is to listen, then build a solution that fits their needs."
• Key Focus: Leading client support teams, refining our relocation services, and ensuring 24/7 access to dedicated account managers.

Behind our leadership, we have dedicated teams of specialists—each trained to excel in their area of logistics, so you get the right expertise for your needs.

• Who they are: 45+ certified specialists (IATA, IMDG, FIDI-trained) with expertise in air, sea, and road freight. Many have experience in niche industries, like pharmaceutical transport (temperature-controlled cargo) and industrial machinery shipping.
• What they do: Design custom freight routes, handle carrier coordination, and resolve last-minute challenges (e.g., weather delays, customs holds). For example, our air freight team recently expedited a shipment of medical equipment to Singapore, cutting transit time from 7 days to 3.
• Why it matters: Their deep knowledge of global regulations (e.g., Japan’s wood import rules, EU GDPR for tech cargo) ensures your shipment avoids costly delays.

• Who they are: 30+ specialists trained in domestic and international moves, including 15 who have relocated internationally themselves (bringing first-hand empathy to family and expat clients).
• What they do: Manage every step of relocation—from packing a family’s vintage piano to filing expat customs paperwork. Our relocation team recently supported a family of 4 moving from NYC to Tokyo, ensuring their child’s handmade toys and a grandmother’s photo album arrived intact.
• Why it matters: They turn “stressful moves" into “seamless transitions"—prioritizing the things that matter most to you (e.g., kid-friendly packing, fast setup of your new office).

• Who they are: 12 certified experts in supply chain security (C-TPAT, ISO 28000) and customs compliance. This team includes former customs officers and security auditors.
• What they do: Ensure our facilities, shipments, and processes meet global security standards. They conduct weekly safety checks on our storage facilities, update our compliance protocols (e.g., for dangerous goods), and speed up customs clearance (our AEO status cuts clearance time by 50%).
• Why it matters: Their work protects your cargo from theft, damage, and regulatory penalties—so you never have to worry about compliance gaps.

• Who they are: 18 developers, data analysts, and UX designers focused on making logistics transparent and easy. Many have experience in logistics tech, including inventory management and real-time tracking systems.
• What they do: Build and update our tools, like the E Freight Tracker app (which lets you view live cargo location) and our cloud-based inventory platform (for storage clients). They’re currently working on AI-powered route optimization to reduce transit times.
• Why it matters: Their tech turns “waiting for updates" into “knowing exactly where your cargo is"—24/7, from anywhere.

We don’t just hire experts—we build a team that lives by E Freight’s core values: Safety First, Client Focused, Transparent, and Adaptable.

• Safety First: Every team member completes annual safety training (e.g., handling fragile cargo, using anti-static packing for electronics). We reward team members who go above and beyond to protect client items (like our “Damage-Free Hero" award).
• Client Focused: Our teams have 24/7 access to client accounts, so someone is always available to answer your call or resolve an issue. We also hold monthly “Client Story" sessions, where teams share feedback to improve our services.
• Transparent: We train our team to communicate openly—whether it’s sharing a delay (and how we’ll fix it) or explaining a customs fee. No jargon, no hidden details.
• Adaptable: From the COVID-19 pandemic (when we launched contactless delivery) to new global regulations (like updated EU import rules), our team thrives on solving new challenges.

Our team works across 5 global offices (Rotterdam, Singapore, Dubai, New York, Shanghai)—and we’re always happy to connect. Whether you want a virtual tour of our storage facilities, a consultation with a relocation expert, or to meet your dedicated account manager, we’re here to help.

Ready to work with a team that cares?

Contact us today to connect with the right specialist for your logistics needs.